Mrs. Pickles Gourmet will ship out all products when full payment has been received.
It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the order quantity of a product, removing an item, changing the delivery address or payment method. All packages are sent via FEDEX from our warehouse in Tacoma, WA.
If nobody is at the address when FEDEX makes the delivery, a note is left in the mailbox and FEDEX leaves with the package. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. When you find the FEDEX note in your mailbox, contact them to arrange another delivery address,time or tell them the package can be left in your back yard etc.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address.
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.